Sorry for the inconvenience - we will remind everyone the week of the 7th about no access at that time.
The upgrade that was scheduled for this weekend is being postponed to 8/7/16.
Sorry for the inconvenience - we will remind everyone the week of the 7th about no access at that time.
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Some Providers are getting messages in their Alerts/Flags with subject titled 'Immunization Registry Alert' and also noticing messages in patient's chart from 'System Maintenance' (see screenshots below) This happens when Centricity is not up-to-date with CDC. Only GE can do this update for now. As of today, 7/20/16 (10:30am), the update was done. Please inform IT if you get this message since the update was done. We will have to be in contact with GE again to do another CDC list update. In the future GE will send out Immunization updates and we will update it once a month at our monthly maintenance updates.
There will be NO Centricity access from 9pm Saturday (7/23/16)till 8am Monday (7/25/16). Due to positive reviews on CHUG we are going forward with the upgrade this weekend. All documents need to be signed before the scheduled day for upgrade. By not signing your documents; you risk of having your documents error out and the possibility of redoing the whole document will need to be done.
Some known issues will be resolved with this upgrade. Hello Staff: We are planning a major restructuring of KPHC’s IT infrastructure over the July 4th weekend. The project will start promptly at 5pm Saturday July 2nd and we plan to complete this project on Tuesday, July 5th 7am. During the timeframe listed above there will be no access to Centricity, Dentrix, emails or any other KPHC IT services, Please plan accordingly
We will do a complete test of I.T. Services after restructuring is completed. On the morning of the 5th of July if you encounter any issues please send an email to [email protected] or submit a request for support via Sysaid. For urgent matter contact the Help Desk 843-7257. Thank you for your patience. I.T. Team Thank you for all you do for the residents of the communities we serve.
In an effort to make sure that we get reimbursed in a timely manner for all the good work that you do, I urge you provide a level of service for all encounters in a timely manner. Over 50% of our revenue comes from claim payments. Unfortunately we have a significant number of visits/encounters without a level of service and we cannot submit claims for visits/encounters without a level of service. And therefore we cannot get paid. I will be reviewing encounters that do not have a level of service in the first week of June and will be compelled to take (individual) corrective action with any provider who has five or more encounters without a level of service. Please let me know if there is anything that we can do together, to provide you with assistance in this matter which at the moment, has a significant negative impact on all of us at KPHC. Thank you, Emmanuel UNABLE TO PRINT CVS IT has gotten numerous SysAids, emails & phone calls about not being able to print CVS. This is a known issue at GE and they have released this statement in an email to us: "It has been determined that the issue reported on this case is caused by a defect in the application and scheduled to be resolved in a future product revision."
MA's must remember:
There will be changes to the Immunization/PPD form and workflow:
Due to numerous requests, the implementation of this required form for HIR has been postponed.
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